How to Prepare your Teams for Patient Calls in 2021

"Own the phoneā€¯ and take control of their outcomes

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Webinar Host Melissa Marquez

Your Host:
Melissa Marquez
Chief Operating Officer, Jarvis Analytics

  • - Over 20 years of industry experience
  • - Melissa started her career in the dental industry as a clinical assistant
  • - 15 years of operations experience at DentalOne Partners in a variety of positions including, operations practice manager, district manager, regional manager, VP of operations, and COO of the west region 
  • - Graduate of Dale Carnegie’s leadership training 
  • - Graduate of Harvard University’s Executive Education course
  • - Through industry knowledge and operational efficiencies, Melissa brings invaluable contributions to Jarvis and their clients

In today’s digital world, we have more touchpoints than ever before — search engines, digital ads, local listings, online maps, review websites, social media, your dental practice's website, appointment reminders (text and emails), and phone calls.

According to the survey, conducted by Sequence, 88% of patients book their appointments over the phone. The phone is one of the most important conversion channels for dental marketers. So, the question is, how do you "own the phone"?

Listen to Katie Tinkle, Strategic Consultant (Healthcare) at Call Box, and Melissa Marquez, COO of Jarvis as they discuss the strategies and solutions dental marketers can use to turn callers into new dental patients.